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HP provides Helpline for flood affected printer customers

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HP now provides a hotline for its printer customers, who are affected by the Thailand flood crisis. The hotline number 0-2637-5899, which will be free of charge initially, will provide troubleshooting support to customers ranging from enterprises, commercial, and consumer groups.

6635 customer care HP provides Helpline for flood affected printer customers

General Manager of Imaging and Printing Group, HP, Vatsun Thirapatarapong said, “Due to the ongoing flood crisis, which is impacting a large number of people as well as businesses, HP, as the leader in the printing industry, has put in place a policy to provide timely support to our customers across all segments who have been hit by this major natural disaster. This forms part of our relief effort to enable customers to reduce the hassles associated with printer repairs and maintenance, as well as any concerns they may have about using the printers at home or in the workplace.”

For its commercial customers, HP will provide services focusing on seven industrial estates, which were hit by the flood. They are – the Saharat Nakron Industrial Estate, Hitech Industrial Estate, Rojchana Industrial Estate, The Factory Land Industrial Estate, Bangpa Industrial Estate, Navanakorn Industrial Estate, and Bangkadi Industrial Park. As soon as the flood recedes and sites are accessible, HP plans to make on-site service centers and to provide free maintenance checkups and offer up to 35 per cent discount on replacement of parts.

For its consumer customers, if a printer was found flood damaged, HP offers special discount on selected models. Users can also call HP hotline to know about nearby location or they can take their printers to any HP distribution center for repairing.

For its Enterprise customers, HP provides them with the helpline to discuss their issue with a HP technician, or they can ask for on-site services, or they can take their printers directly to the service centers.

HP has also provided the helpline for those customers in the greater Bangkok area who were affected by the flood. They can also take their flood affected printers to HP Service Center, 3rd floor, U-CHU-Liang Building till 30 November 2011.

Vatsun concluded by saying, “Providing troubleshooting services for our printer customers is a high priority for the HP Image and Printing Group, taking into account the aftermath of the flood crisis and the possible impact it will have on their workflow and overall agility. HP is committed to providing relief efforts for our clients across all segments, made possible thanks to the kind cooperation of our vendors and partnerships, Office Depot and IT City. HP services cover Inkjet and Laser printer customers in flooded areas, as well as printers during and after their warranty period, to reaffirm that our commitment to customers is our top priority.”

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Thailand flood crisis has affected not only humans, but animals too. Watch the video below.

Posted by admin   @   15 November 2011
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